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Announcing bit.ly Pro
Go back through all the blog posts here, 80% of them deal with analytics.
I think Eric P has a very big point there. You can't have tracking in your tagline and be making everyone's referrer data show as direct traffic in their reporting. It's a backwards step, and not just for URL shorteners, but social media in general. How can we expect to get decision makers behind giving serious consideration to investing time and resources into the social web when the response metrics just aren't there.
Believe me, I fully respect that the time and effort that goes into developing tools like this, and we all really appreciate what companies like this do. I think all we are expressing is that throughout much of the tools and sites related to social media metrics take a backseat and go to the end of the line when it comes to development consideration. I think this is just a very serious oversight and it warrants far more attention than people are giving it.
On a daily basis, I deal with problems and questions about measuring social media activity, and there really is no way to get corporate boards made up of mostly people who remember the Golden Age of radio to get on board with social media unless there's a good way to measure it. Unfortunately, the analytics tools are mostly made by people with a marketing/analytics background, which means most people won't use them, so the very use of them tags the user as a marketer, which means any link shortened with them starts out with a performance penalty. Bit.ly is popular because of the fact it's simple and clean - no frames or heavy tracking overhead, no wonkiness.
As much as I would love better metrics, the non-metric aspects of the shortener must come first if anyone's gonna use the thing. This is what bit.ly does well and ow.ly does really poorly.
Professional marketing and SEO is absolutely necessary for social media to be taken seriously by people with money, but you've got to think of yourselves like trash collectors. You provide a necessary service, but most people would rather you stayed out of sight and out of mind. Now, I understand that sounds really harsh, but I also think it reflects reality. It's a tough job - you're doing something really valuable and important, but you'll never be well-respected except among your own profession.
Now, how do we get analytics that puts the usability first, but also allows stats to be collected. IOW, without changing how bit.ly looks to the average user, how to we add analytics, invisibly?
But, as much as I may be a marketer, I started as a developer and still spend at least 25% of my week with my head deep in some LAMP development and I know my way around a command line, so when I say I appreciate what goes into making these tools, I sincerely mean it.
How do you add analytics invisbly? Here's my proposal. In the account interface you add the ability to set conditional URL modifications. For example:
I enter: $url to shorten, $domain to check for and $tracking string to append
Then, the shortening app just does a check against your conditional list and performs the following:
If $url contains $domain then append $tracking
It really just needs to be as simple as that, nothing crazy. If you don't need the feature you never have to see it, it has nothing to do with where you enter the actual URLs, just a global account setting power users can decide to use. Hell, charge for it if you want. If you're the only game in town doing that, you will get people paying for it.
In these days of viruses and trojans and malwares, I'm never clicking any random, unknown links..if I don't recognize it.
And btw, your 'Customer Feedback/Suggestions Feedback' page http://bitly.uservoice.com/pages/5239-suggestions is retarded. What gave you the idea, that I can express this problem..which I just did above, in less than 140 stupid characters.
I was looking at some of the URL shorteners today and wondering why bit.ly is so popular. Now I know. I'll definitely be implementing this myself and adding a post on my blog about the merits of bit.ly.
Thanks!
Please bear with us.
Does 301 rewriting to a canonical URL affect how a link is treated?
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